Digitizing the Service Supply Chain to Drive Customer Value

The Service Council's Chris Gera, Managing Director & EVP of Research, recently sat down with Brian Simons, CEO of Janus Logistics Technologies, to learn more about how Janus is revolutionizing the supply chain industry by redefining service parts logistics with a digital, customer-centric model.

Listen to their podcast to learn how the digital supply chain works, the strategy behind it and what's necessary to make it successful.

The Customer-First Digital Supply Chain Model

As companies transition to a digital supply chain model, it’s important to understand the details of how it works, the strategy behind it and what’s necessary to make it successful. A digital supply chain focuses on three key elements – technology, data and agility. It’s high-tech, happening in real time and with complete visibility throughout the process. It’s all about knowing where your inventory is, ensuring accuracy and determining the shortest route to its destination. Implementing a digital supply chain offers a significant competitive advantage and will require businesses to develop a new strategy and train staff to properly execute the process and understand the technology.

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